Refund policy

Returns

We accept return requests for regular catalog products within 7 days of delivery. Items must be unworn, unused, with tags and in their original packaging. Proof of purchase is required.

To request a return, email support@stitchop.com with your order number before sending anything back. We will provide return instructions once approved.

Return postage

Customers pay return postage for non-defective items.

Custom and personalized orders

Custom and personalized items are non-refundable for change of mind. If your item is defective, damaged or incorrect, contact us immediately so we can resolve the issue.

Exchanges

We do not accept exchanges.

Refunds

After receiving and inspecting your return, we will notify you of approval. Approved refunds are issued to your original payment method within 10 business days. Your bank may require additional processing time.